Policy Statement

Safer London is committed to providing a high quality, transparent and accessible service to everyone we deal with. In order to do this we need you to tell us when we get things wrong. We want to help resolve your complaint as quickly as possible.

We will listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our services.

All complaints are treated confidentially and only those people who genuinely need to know will be kept informed of both the detail and the management of any complaints.

How to complain to Safer London

If you wish to make a complaint, you can do so by telephone, in person, by email or letter. You can find contact details in on the Get In Touch page of our website.

If you are disabled, and need a reasonable adjustment to ensure you can register your complaint, you can:

• ask a third party to help you to submit your complaint;

• ask a Safer London staff member to help you in writing out your complaint;

• ask a Safer London staff member to arrange for our interpreter service to help you to express your complaint – this service can provide interpreters for a number of languages including sign-language.

If you require different adjustments, let us know.

Read the full policy