The criminal justice system and processes are long and complex. At Safer London we have expert caseworkers who work alongside young Londoners affected by sexual and criminal violence, supporting them every step of the way for as long as it takes.

Young Londoners who find themselves either victims or perpetrators of crime and violence often lack an understanding of the process and procedures they will encounter within the criminal justice system. Our team of expert caseworkers works closely with them, equipping them with the necessary knowledge and skills to navigate various aspects of this journey, including court proceedings. We ensure they comprehend their rights, advocate for them, and ensure their voices are heard throughout the process.

For a duration of up to two years, young Londoners will receive personalised and intensive specialist support from an Expert Caseworker who will be by their side, guiding them every step of the way.

Safer London Criminal Justice Expert Caseworkers

Expert Caseworker Sexual Violence

The Expert Caseworker Sexual Violence focus on supporting victims of sexual violence who face a high risk of serious harm, providing comprehensive, long-term service to those affected.

Expert Caseworker Criminal Justice (boys and young men)

The Expert Caseworker Criminal Justice works alongside boys and young men, offering invaluable assistance to help them effectively navigate the complexities of the criminal justice system.

Expert Caseworker Criminal and Sexual Violence (Girls and young women)

The Expert Caseworker Criminal and Sexual Violence works alongside girls and young women whose lives have been impacted by criminal or sexual violence.


Expert Caseworker Criminal Violence

The Expert Caseworker Criminal Violence works alongside young Londoners who’ve experienced the impact of both familial and contextual violence.

Making a referral

We welcome referrals from all areas of the community whether directly from young Londoners, their families, friends or community groups, as well as professionals in statutory or non-statutory services.

When a young Londoner is referred into Safer London, our Front Door team screens and processes each referral. The team then allocates a dedicated Expert Caseworker to the young Londoner, taking into consideration each child or young person’s individual circumstances and needs.

Referral Criteria

This service is for young Londoners who are victims/perpetrators of criminal/sexual violence and who have an active or upcoming court case. This must be indicated on the referral form for them to access the support.

We can work with children and young Londoners living in any London borough aged 15 to 24 (up to 25 for those with neurodiverse needs/conditions), who are either victims or perpetrators of crime or violence, including sexual violence.

How to make a referral

As our services are voluntary, we can’t work with a young Londoner without their consent and this must be sought before a referral is made.

Once a referral is received the Front Door team will contact the young Londoner to confirm their consent. Unfortunately, we will have to close the referral if the consent isn’t confirmed.

When working with young Londoners we ask that an agreement to access services declaration is completed. This is so the young Londoner understands the nature of the intervention, and that they are happy to go ahead with the support. The agreement to access services declaration is completed with support of the young Londoner’s Caseworker in their first session.

When making a referral it is important you complete each section of the form with as much detailed information as possible. This will allow us to effectively process the referral and get the young Londoner the support they need.

Once you have submitted your referral, we will confirm receipt within 2 day working days. In this we will also include any requests for additional information, this may also include a request for any documents that may be needed to support the referral. Although we do understand sometimes this isn’t possible, we do politely ask you respond to any requests within five working days, as this significantly speeds up the process of allocating a Caseworker to the young Londoner.

To make a referral for a young Londoner please complete the online form.

Please note: our online form is not compatible with Internet Explorer. We recommend using a different browser such as Google Chrome.

If you have any queries please email us at


Frequently asked questions

What does the support look like?

Our Expert Caseworkers work alongside with young Londoners, providing specialist one to one support that is tailored to meet the needs of the child or young person. Sessions are delivered in a place that is safe for the young Londoner, whether this be in an education setting or elsewhere in the community.

Interventions can last anywhere between up to two years dependent on the young Londoner’s needs. The length of the intervention is decided on a case-by-case basis and is reviewed regularly throughout the intervention.

I can’t access the referral form

Make sure you are using Google Chrome, Firefox or Microsoft Edge when accessing the link. Other issues not allowing the form to open could include:

  • An unstable internet connection.
  • Firewall protection set up by your organisation – in this case please speak to your IT department/provider.
The referral form is asking me for a log in

If you are asked for a log in to access the form this is because you either have bookmarked the referral link or copied and pasted the link from your browser window.

Every time you wish to put in a new referral, you must do so by coming back to this page and clicking the link to the online form.

I am in the form, but I am unsure what information is required to complete it

Please check the ‘How to Make a Referral’ section on this page. If you need further assistance in completing the form please email our Front Door team at or call them on 0207 021 0301

The referral form won’t submit

If your form won’t submit it’s likely that your session has timed out. This can happen:

  • due to a loss of internet connection,
  • if you have had the form open for four hours and not submitted.

Unfortunately, the form doesn’t save information as you go. You will need to start the application again from the beginning. To do this click this link.

I have made a referral but haven’t heard anything yet

We aim to get back to you within two working days of submitting a referral. If you haven’t heard from us and the timeframe has passed, please email the Front Door team