Whether you’re interested in knowing about our services, or want to support Safer London’s work we want to hear from you.

Referrals for our Services and Support

Safer London Front Door 

Referrals for our work with young Londoners, their families, peers and communities are taken through our Front Door referral team.

To make a referral please complete the online form.

If you have any queries please email referralandassessmentteam@saferlondon.org.uk (unsecure) / referralandassessmentteam@saferlondon.org.uk.cjsm.net (secure)

Our Front Door team can also offer general advice.

Please note: The Pan London Housing Reciprocal is temporarily closed for new referrals. We will not be processing any new referrals until at the least the end of March.

Rescue and Response

Rescue and Response referrals are made via the online referral form.

Pan-London Housing Reciprocal referrals and enquiries

For enquiries:
housingreciprocal@saferlondon.org.uk  (non secure)
housingreciprocal@saferlondon.org.uk.cjsm.net  (secure email)

Referral Criteria

Please visit our service pages to review the relevant criteria before making a referral.

Support for young Londoners and their families

Support for young Londoners and their peers 

Housing and communities


Fundraising & Partnerships

If you, your school or work is interested in raising money for Safer London, visit Fundraise for Us and download our fundraising pack for inspiration and ideas. If you have any questions or need support please email fundraising@saferlondon.org.uk.

If you want to discuss potential partnerships, or commission our services, please email bd@saferlondon.org.uk and one of the team will get back to you as soon as possible.

Media & Speaking Requests

For media and speaking requests please email communications@saferlondon.org.uk or call 0207 021 0301. Please note this number and email are only monitored Monday to Friday 8am to 6pm.

Safer London receives a large amount of media requests and each one is reviewed on a case by case basis. We do not provide access to young Londoners or their families that use Safer London services for reactive media requests.


If you’re unhappy with the service you’ve received and would like to make a complaint, please contact the team at complaints@saferlondon.org.uk.

We value your honesty as it helps us to improve and make sure that we are providing the best support possible.

Once we receive a complaint we:

  • listen to you and take you seriously
  • work with you to find a way to make things right
  • tell you what you can do if you are not happy with how we have dealt with your complaint
  • learn from what you have told us so that we can make our services better.

You can read our Feedback and Complaints Policy here.

General Enquiries

For general enquiries please call 0207 021 0301 or email info@saferlondon.org.uk

If you, or someone you know, is in immediate danger call the police on 999.