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Young Londoners affected by violence and exploitation

Our team of Specialist and Expert Caseworkers provide trauma-informed and person-centred support to young Londoners affected by violence and exploitation.

For anything up to 2 years, young Londoners will work with our Specialist or Expert Caseworkers who will work alongside them around areas including around safety awareness, improving health and emotional wellbeing, as well as improving relationships with peers and family dynamics.

As part of their support, they will also have access to in-house specialists and experts to support them with their needs.

Making a referral

We welcome referrals from all areas of the community whether directly from young Londoners, their families, friends or community groups, as well as professionals in statutory or non-statutory services.

When a young Londoner is referred into Safer London, our Front Door team screens and processes each referral. The team then allocates a dedicated Specialist or Expert Caseworker to the young Londoner, taking into consideration their individual circumstances and needs.

Referral Criteria

We can work with children and young Londoners living in any London borough, aged 11 to 24 (up to 25 for those with neurodiverse needs/conditions) who are directly impacted or at significant risk of violence and/or criminal/sexual exploitation.

Please note we can’t accept referrals where the concerns solely relate to domestic abuse/violence or accessing housing. For a referral to be accepted there must be concerns around violence, criminal exploitation or sexual exploitation. This doesn’t mean we can’t address the issues of DA/DV or housing where they are present for young Londoners, but the primary reason for referral must be youth violence, criminal or sexual exploitation.

If you or someone you know needs specific support around DA/DV or housing there are organisations you can contact including:

How to make a referral

As our services are voluntary, we can’t work with a young Londoner without their consent and this must be sought before a referral is made.

Once a referral is received the Front Door team will contact the young Londoner to confirm their consent. Unfortunately, we will have to close the referral if the consent isn’t confirmed.

When working with young Londoners we ask that an agreement to access services declaration is completed. This is so the young Londoner understands the nature of the intervention, and that they are happy to go ahead with the support. The agreement to access services declaration is completed with support of the young Londoner’s Caseworker in their first session.

When making a referral it is important you complete each section of the form with as much detailed information as possible. This will allow us to effectively process the referral and get the young Londoner the support they need.

Once you have submitted your referral, we will confirm receipt within 2 day working days. In this we will also include any requests for additional information, this may also include a request for any documents that may be needed to support the referral. Although we do understand sometimes this isn’t possible, we do politely ask you respond to any requests within five working days, as this significantly speeds up the process of allocating a Caseworker to the young Londoner.

To make a referral for a young Londoner please complete the online form.

Make a referral.

If you have any queries please email the Front Door at

Make a referral


Safer London helped me improve my mental health, made me more confident, taught me how to be safer. It contributed to make me a better person.

Frequently asked questions

What does the support look like?

Young Londoners referred to our services are allocated a dedicated Caseworker who works with them on a one-to-one basis.

The intervention is tailored to meet the young Londoner’s needs including support surrounding safety awareness, improving health and well-being, improving relationships with peers and family dynamics. Sessions are delivered in a place that is safe for that young Londoner, whether this be at school or elsewhere in the community.

Interventions can last anywhere up to 2 years dependent on the young Londoner’s needs. The length of the intervention is decided on a case-by-case basis and is reviewed regularly throughout the programme of support.

What housing support does Safer London offer?

As an organisation Safer London is not a Housing Provider and we don’t have preferred access to any housing stock.

Our housing offer is that of support. We raise awareness of housing options available to young people in London and provide advice on how best to access that resource. We can advocate on behalf of the young Londoner, referring them to housing providers and speaking on their behalf.

In extreme circumstances where the risk of serious imminent harm is evident and verified, we will seek to assist the most vulnerable to find places of safety. However, it must be noted that decisions about who is deemed vulnerable and therefore in priority need is not determined by us but by the definitions contained within the Housing Act 1996 s189 and the interpretations of that made by Housing Needs departments.

Do you work with young Londoners whilst they’re in custody?

Safer London has prison-link workers from Catch 22 who, dependent on circumstances, may visit people within the last 12 weeks of their sentence who would like to be referred to the service. However, the intervention will commence in the community upon their release.

I can’t access the referral form

Make sure you are using Google Chrome, Firefox or Microsoft Edge when accessing the link. Other issues not allowing the form to open could include:

  • An unstable internet connection.
  • Firewall protection set up by your organisation – in this case please speak to your IT department/provider.

The referral form is asking me for a log in

If you are asked for a log in to access the form this is because you either have bookmarked the referral link or copied and pasted the link from your browser window.

Every time you wish to put in a new referral, you must do so by coming back to this page and clicking the link to the online form.

I am in the form, but I am unsure what information is required to complete it

Please check the ‘How to Make a Referral’ section on this page. If you need further assistance in completing the form please email our Front Door team at or call them on 0207 021 0301

The referral form won’t submit

If your form won’t submit it’s likely that your session has timed out. This can happen:

  • due to a loss of internet connection,
  • if you have had the form open for four hours and not submitted.

Unfortunately, the form doesn’t save information as you go. You will need to start the application again from the beginning.

I have made a referral, but haven’t heard anything yet

We aim to get back to you within two working days of submitting a referral. If you haven’t heard from us and the timeframe has passed, please email the Front Door team